Please note: Always exit the internet when not playing a game or app, some devices may 'freeze' and require a hard-reset. This is not a fault with ebookgamer.com but with the browser on your device not being active for a period of time. Always exit the browser when you have finished playing or taking a break.

Q. Why are some games free and others require a payment to play?

A. eBookGamer does have substantial running costs for servers, bandwidth and ongoing script maintenance. All persons associated with eBookGamer are volunteers. The free games are for you to test if your eReader is compatible with the rest of our games, once you are on WiFi at ebookgamer.com, and have Javascript running (games fail without Javascript, check your eReader's browser settings if you get errors). eBookgamer.com and all games are free of adware, viruses and other malicious software.

Q. Why are all games and apps online?

A. For several reasons:
1. It enables all our games and apps to work anywhere in the world.
2. All our games and apps can be used on all devices that have internet (with javascript enabled).
3. We can update our games anytime, seamlessly, and our files are not required to be downloaded.
4. It gives peace of mind, we obviously cannot harvest personal information whatsoever while accessing our games, unlike the vast majority of games and apps people install on their devices.

Q. The games and apps are not working properly on my eReader device, what do I do?

A. Go into your browser settings and ensure that Javascript is enabled. All games and apps require javascript, which is built into all internet browsers and eReaders that access the internet. If you still have problems, consult your device's manual, or Google it. If this fails, do contact us.

Q. How much does it cost to be a member of ebookgamer.com?

A. You gain access to our website by signing up and making a payment. There are two options: $ for one calendar month's access.
Or you can join for a single lifetime payment of $.
If you joined through Amazon or eBay, then your login details will be emailed to you.

Q. Can I sell any games?

A. No. That would be in breach of our software license. Games can only be played from accessing ebookgamer.com. It is illegal and considered copyright theft if you download, copy, back engineer or use any of our website scripts. We will take action and prosecute any users who breach our intellectual property rights, this includes notifying your local law enforcement establishment.

Q. Will you be releasing any video games that are of console quality?

A. eBook readers have limited processing power, as well as their extremely slow refresh rates. All our games and apps are tested to work on eReaders, and e-ink screens, such as the Amazon Kindle range, Barnes & Noble's and Sony's range of eReaders. Games refreshing quickly, like arcade games, cause severe blurring on the screen and makes games and apps unplayable.

Q. Why use PayPal to pay?

A. We use PayPal to accept payments. PayPal hides your financial details so you don't have to share them online. They also protect your purchases so just in case there's a problem, you can get your money back. PayPal remembers everything for you, safeguarding your bank, credit or debit card details, only your email address is revealed to eBookGamer.

Q. Great, but is PayPal safe and secure?

A. The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transmit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Q. I wish to close my account comletely, how do I do this?

A. Please use our Contact Us form to inform us you wish to close your Account and we shall delete you from our database within a few business days.

Q. I can't login to my account, why?

A. This site requires cookies enabled, so be sure that your browser cookies is enabled when you're using eBookGamer.

Q. Where do I obtain more help if I have more questions or I need some support?

A. You can use our Contact Us form to post your query, we aim to reply within 5 working days.

Q. What is your refund policy?

A. Due to the electronic nature of our products online, refunds for services rendered will not be refunded under any circumstances. Before making a payment, ensure you try our Free games to check your device is compatible with our games - ensure Javascript is turned on in your device's browser, and that you are online (such as WiFi access). No refunds are possible due to the nature of our online services. A Lifetime subscription is a once-only payment, regardless of the period of time you keep your account with us.

 


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